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Rhappsody Docs

Report a Rhappsody platform bug

When something doesn’t work, the fastest fix usually depends on who to tell.

First: is it the app, or Rhappsody?

Contact the people who run the space if the problem is about the app’s content or how it’s set up. For example:

  • information that’s wrong or out of date
  • you can’t get into an app you think you should have access to
  • a form, booking or price that doesn’t make sense

See Contact the app owner.

Contact Rhappsody if something seems broken in a way the space couldn’t have caused. For example:

  • pages won’t load at all, or show an error screen, in several apps
  • buttons or sign-in stop working everywhere
  • the same problem happens on different devices

If you’re not sure, start with the space. They can pass it on to us.

How to contact Rhappsody

What to include

The more of this you can share, the faster we can help:

  1. The web address of the page, for example yourclub.rhapp.app/events.
  2. What you were trying to do, and what happened instead.
  3. Any message on the screen, word for word.
  4. Your device and browser, for example “iPhone, Safari” or “Windows laptop, Chrome”.
  5. A screenshot, if you can take one.